Agenta team
Support
Support reply drafter
Drafts replies to new tickets using your docs.
Support reply drafterExample runAwaiting approval
New ticket: “Can I export a run as CSV?”
- Read the ticket and the customer's plan
- Found the matching answer in your docs
- Drafted a reply and left it unsent for review
Drafted a reply pointing to the export flow, in your usual tone. It's on the ticket as an internal note — publish it when you're happy.
Overview
Drafts a reply to every new support ticket, using answers pulled from your docs.
How it works
- WhenRuns when a new support ticket comes in.
- Step 1 · ZendeskRead the tickets.
Read tickets, post draft replies - Step 2 · Notion · OptionalRead a knowledge source.
Read a knowledge source
Tools it can use
Get ticketRead the new ticket's subject, body, and history.Add commentPost the drafted reply as an internal comment for review.
Set it up
- 1Use it for freeAgenta creates the agent from this template in your workspace.
- 2Connect Zendesk and NotionEach app connects from the setup screen.
- 3Test, then let it runRun it once to check the result. Then the trigger takes over.
Agenta team
Agenta team
Support reply drafter FAQ
What does the Support reply drafter template do?
Drafts a reply to every new support ticket, using answers pulled from your docs.
When does the Support reply drafter agent run?
Runs when a new support ticket comes in.
Which apps does Support reply drafter connect to?
It connects to Zendesk or Intercom. Notion or Confluence or Google Drive is optional.
Which tools can the Support reply drafter agent use?
It can use Get ticket and Add comment.
Is the Support reply drafter template free?
Yes. Every template runs on any Agenta plan, including the free plan.
Can I customize the Support reply drafter agent?
Yes. Every skill is a versioned SKILL.md. Edit it in the playground, evaluate the change, then deploy.