Agenta team
Overview
Watches your #support channel. Triages every new thread by urgency, routes it to the right owner, and checks with you before closing anything.
How it works
- WhenRuns whenever a new message is posted in #support.
Step 1 · SlackRead and post in the support channel.Read channels, post & assign threads
Tools it can use
Fetch conversation historyRead recent messages in a channel to understand the thread.Send messageReply in-thread and route it to the right owner.
Set it up
- 1Use it for freeAgenta creates the agent from this template in your workspace.
- 2Connect SlackEach app connects from the setup screen.
- 3Test, then let it runRun it once to check the result. Then the trigger takes over.
Agenta team
Agenta team
Support triage FAQ
What does the Support triage template do?
Watches your #support channel. Triages every new thread by urgency, routes it to the right owner, and checks with you before closing anything.
When does the Support triage agent run?
Runs whenever a new message is posted in #support.
Which apps does Support triage connect to?
It connects to Slack or Discord.
Which tools can the Support triage agent use?
It can use Fetch conversation history and Send message.
Is the Support triage template free?
Yes. Every template runs on any Agenta plan, including the free plan.
Can I customize the Support triage agent?
Yes. Every skill is a versioned SKILL.md. Edit it in the playground, evaluate the change, then deploy.